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Frequently Asked Questions

Q: What is the service coverage area?

A: OneTel covers 26+ regions and 200+ countries and territories worldwide, with core nodes in major cities including New York, Frankfurt, London, Tokyo, Singapore, and Hong Kong.

Q: How do I get a quote?

A: Submit your request via the inquiry form above. Our sales team will provide a customized quote within 24 hours.

Q: What is the technical support response time?

A: We provide 7x24-hour technical support. Urgent issues are responded to within 15 minutes; general issues within 2 hours.

Q: What is the SLA guarantee?

A: We offer a 99.99% network availability SLA guarantee. Please discuss the specific terms during business negotiations.